The Experience Economy
With increased competition, the service industry is having to re-think on how to create value in order to establish differentiation, attract and retain customers, build loyalty, motivate employees, and drive business growth.
The essence of ‘Customer Experience’ as a value proposition is an increasingly employed business strategy, providing both value for customers and employees, in the way of a total memorable experience. But how well are you going about it?
Dsign Thinking orchestrates a seamless end to end customer journey experience, taking in multiple touchpoints across different channels.